Customer Friction

Discuss Customer Friction – share your experiences and ask questions.

1 category 25 topics 0 replies

Topic	Replies	Last Post
Why Does Buying a Car Still Require More Waiting Than Buying Almost Anything Else? Customer Friction Discussions by Aug 06, 2026	0	No replies
What Is the Customer Actually Waiting For in Your F&I Office? Customer Friction Discussions by Aug 06, 2026	0	No replies
Why Do Buyers See the Real Fees Only After They Arrive? Customer Friction Discussions by Aug 06, 2026	0	No replies
How Many Customers Leave Because the Price Changed at the Desk? Customer Friction Discussions by Aug 06, 2026	0	No replies
Can a Buyer Get a Straight Answer Without Calling Three Times? Customer Friction Discussions by Aug 06, 2026	0	No replies
Why Does Your Website Say 'Available' When the Vehicle Is Already Sold? Customer Friction Discussions by Aug 06, 2026	0	No replies
What Information Should a Customer Never Have to Repeat? Customer Friction Discussions by Aug 06, 2026	0	No replies
Are Your Online Payment Estimates Creating More Confusion Than Confidence? Customer Friction Discussions by Aug 06, 2026	0	No replies
Why Do Dealers Make Customers Come In Before Answering the Simple Question? Customer Friction Discussions by Aug 06, 2026	0	No replies
What Would Happen If Every Buyer Could See the Same Deal Information? Customer Friction Discussions by Aug 06, 2026	0	No replies
Can Digital Retail Reduce Waiting Without Removing Human Help? Customer Friction Discussions by Aug 06, 2026	0	No replies
Why Does the Customer Experience Get Worse as the Deal Gets Closer? Customer Friction Discussions by Aug 06, 2026	0	No replies
What Is the Most Unnecessary Step in Your Sales Process? Customer Friction Discussions by Aug 06, 2026	0	No replies
Why Does Every Department Ask for Another Copy of the Same Document? Customer Friction Discussions by Aug 06, 2026	0	No replies
How Many Negative Reviews Are Really Process Reviews? Customer Friction Discussions by Aug 06, 2026	0	No replies
What Does 'Transparent Pricing' Mean in Practice? Customer Friction Discussions by Aug 06, 2026	0	No replies
Why Do Customers Feel Ambushed by Accessories and Fees? Customer Friction Discussions by Aug 06, 2026	0	No replies
Would Your Own Buying Process Make You Nervous? Customer Friction Discussions by Aug 06, 2026	0	No replies
What Is the First Moment a Buyer Stops Trusting the Dealership? Customer Friction Discussions by Aug 06, 2026	0	No replies
What Would You Remove From the Buying Process Tomorrow? Customer Friction Discussions by Aug 06, 2026	0	No replies
Why Are Customers Still Signing Paper Forms After They E‑Signed? Customer Friction Discussions by Aug 06, 2026	0	No replies
How Many Customers Walk Because They Can't Get a Quick Out‑the‑Door Price? Customer Friction Discussions by Aug 06, 2026	0	No replies
What Is the #1 Complaint in Your Service Lane? Customer Friction Discussions by Aug 06, 2026	0	No replies
Why Does Service Communication Drop Off After the Repair Is Done? Customer Friction Discussions by Aug 06, 2026	0	No replies
Can We Build a Buying Experience That Doesn't Require a Full Afternoon? Customer Friction Discussions by Aug 06, 2026	0	No replies